AK Therapy Services LCSW PC

Effective Date: December 1, 2025

 

Privacy Policy

AK Therapy Services LCSW PC (“we,” “us,” or “the Practice”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have including regarding text messages (SMS) and phone calls.

 

Information We Collect

We may collect the following information when you contact us, schedule an appointment, or use our website:

  • Name and contact information (phone number, email address) 
  • Appointment and scheduling details
  • Information you voluntarily provide during intake or scheduling calls 
  • Insurance and billing information necessary to provide services

We do not collect clinical or health information through our website; such information is only collected and stored through secure, HIPAA-compliant systems used for treatment.


How We Use Your Information

We use the information we collect to:

  • Confirm and remind you of appointments
  • Coordinate scheduling
  • Send telehealth session links
  • Communicate about intake or service-related updates Respond to your inquiries and provide support

SMS/Text Messaging

If you provide your phone number and consent to receive text messages from us, we may send you SMS messages related to appointment confirmations, reminders, scheduling coordination, telehealth session links, and general account updates.

  • Message frequency varies depending on your scheduling activity.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • You may opt out at any time by replying STOP to any message.
  • You may reply HELP for assistance, or contact us directly at info@aktherapyservices.com.
  • We do not sell, share, or distribute your mobile phone number or SMS opt-in information to third parties for marketing purposes. Your consent to receive text messages is never shared outside AK Therapy Services LCSW PC for promotional purposes by any other company.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect. Clinical and health information is protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA). For details on how we handle protected health information (PHI), please refer to our Notice of Privacy Practices, provided to all clients at intake and available upon request.

Sharing of Information

We do not sell your personal information. We may share information only:

  • With your consent
  • With professionals involved in your care, as needed for treatment
  • With business associates who help us operate (e.g., billing or scheduling platforms), under confidentiality agreements
  • When required by law

Your Choices

  • You may opt out of SMS communications at any time by replying STOP.
  • You may request to know what information we have collected about you by contacting us directly. You may request corrections to your information

Contact Us 

If you have questions about this Privacy Policy or how your information is used, please contact:

AK Therapy Services LCSW PC

Email: info@aktherapyservices.com

Phone: (347) 309-7737

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.